June 23, 2017
            
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Fire Rescue Chief
Don Petito

Public Safety Emergency Manager
Steve Garten

Flagler County
Emergency Services
1769 E. Moody Blvd. Bldg #3
Bunnell, Florida 32110
386-313-4200

Non Emergency 24 Hour
Sheriff's 911 Center
386-313-4911

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VoIP and 9-1-1

Enhanced
9-1-1
9-1-1
Administration
Who pays
for 9-1-1?
9-1-1
Service
VoIP and
9-1-1
Cellular
Phones
E-911
Address


Voice over Internet Protocol (VoIP) phone service is a rapidly growing alternative to conventional phone service. However, low prices, new features and the ability to choose a number from nearly everywhere in the country sometimes do come with a disadvantage. During the early stages of VoIP phone service, Basic 9-1-1 or Enhanced 9-1-1 would work differently then on a standard phone or simply not at all. Not being able to dial 9-1-1 from a VoIP phone was a common news story emergency calls rang on non-emergency administrative lines or even reached static recordings stating that 9-1-1 service is not available from the subscriber's phone.

The Federal Communications Commission (FCC) mandated in 2005 that all VoIP phone service providers supply 9-1-1 emergency calling capabilities to their customers and inform their customers on the capabilities and limitations of this service. While the majority of VoIP service providers complied, some opted to request waivers in our experience, it is best for customers to check with their VoIP service provider about the functionality of the 9-1-1 service offered. And no, you should not be expected to pay additional monthly charges for a "9-1-1 Emergency Service Calling Plan".



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NOTICE: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request,do not send electronic mail to this entity. Instead, contact this office by phone or in writing.