August 24, 2017

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Don Petito

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Steve Garten

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1769 E. Moody Blvd. Bldg #3
Bunnell, Florida 32110

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VoIP and 9-1-1

Who pays
for 9-1-1?
VoIP and

Voice over Internet Protocol (VoIP) phone service is a rapidly growing alternative to conventional phone service. However, low prices, new features and the ability to choose a number from nearly everywhere in the country sometimes do come with a disadvantage. During the early stages of VoIP phone service, Basic 9-1-1 or Enhanced 9-1-1 would work differently then on a standard phone or simply not at all. Not being able to dial 9-1-1 from a VoIP phone was a common news story emergency calls rang on non-emergency administrative lines or even reached static recordings stating that 9-1-1 service is not available from the subscriber's phone.

The Federal Communications Commission (FCC) mandated in 2005 that all VoIP phone service providers supply 9-1-1 emergency calling capabilities to their customers and inform their customers on the capabilities and limitations of this service. While the majority of VoIP service providers complied, some opted to request waivers in our experience, it is best for customers to check with their VoIP service provider about the functionality of the 9-1-1 service offered. And no, you should not be expected to pay additional monthly charges for a "9-1-1 Emergency Service Calling Plan".

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